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Return Policy

Our Return Policy

Please notify us of your intention to return goods within 7 working days from the delivery date, to obtain a returns form. Returns must be received by us within 14 days of the delivery date. You will be responsible for the cost of returning the goods to us safely. Goods will only be accepted if presented with a copy of the fully completed returns form.

Bespoke items (made to order) are not returnable.

All goods must be in their original condition and packaging. Display case panels with protective film must be in its original condition and must not be removed at any time. Non fault returns should be made at your own expense and this is not refundable. The price of the goods, not including the postage charge are refundable and will be refunded to you within 30 days at the latest. This does not affect your statutory rights.

COVID-19 Information

We're still open, but shipping times may be slightly longer than usual. Due to the recent government recommendations regarding the coronavirus outbreak around the world, we decided to limit the amount of staff in our warehouse and shipping departments.

Under these extreme circumstances, orders you place on our store might be delayed. Please reach out to us via email or phone as usual, and we will continue answering your questions. We truly appreciate your understanding in this period.